Do you have a list of issues? Are you relying on workarounds as a regular part of your process? Do you have a wishlist of ideas?
Some of our best clients weren't thrilled with their solution when we met. By our first working session, I have a good understanding of your biggest issues and we have a draft of a plan. This list builds into a road map of priorities and you will have steady progress for optimization. After our first couple of sessions, more than one client has said, "If my implementation had been approached this way, it would have been so much better."
Always nice to hear.
Of course if you are about to implement for the first time, we are happy to help with that too! From configuration to strategy and planning or a sounding board to serve as a client advocate in design sessions. Let us know what you need.
Test of system to see if there are easy wins where we could improve user or candidate experience.
Audit of tickets to determine the root cause of your highest volume tickets to immediately impact your solution performance.
Training of your administrators - maybe they need support for a while to get them to a stronger footing.
FREE ADVICE: No HR solution stays the same from year to year. If you made some choices in implementation that you hate, a good partner can help you continually optimize your solution.
Who are our clients?
These are our three main types of clients across industries: retail, government, utilities, public sector, education, etc.
You need help or don't want to have to manage:
Change control process to document any updates to configuration with an eye on the end to end impact of any changes
A portal to manage the project
A helpdesk to manage the tickets to support
A knowledge base with training documentation for your users to help themselves all in one place
FREE ADVICE: Plan governance and change control before you start your project. Understand your support requirements so you can start building your business case early for any headcount needed.
You are getting ready for a project and know that:
Your team is lean and you will need guidance and support.
You want a product expert to help you navigate the decisions you will be making.
Some partners do not educate on the options as you go thru design.
You want someone to be the client side project manager to highlight possible risks
FREE ADVICE: Be sure to ask questions and understand your choices! If you can, do work on your organizational structure and job families/structure, it will be easier than trying to do that work while designing!
Global Human Resources Business Process Manager
"I’ve been working with Tracy since I started at UGI Corporation on September 2018. She immediately added value to the team. Not only does she bring all of her SuccessFactors knowledge, but she also challenges you and gives you “best practices” recommendations. Tracy has also some amazing people and communication skills. She knows how to explain something very complicated in a very efficient, simple way. Working with her is just a great pleasure. We would not have been so far in our SuccessFactors roll out project without her."